Privacy Policy

Last Updated: 12 September 2026

ASTRAA Interior (“ASTRAA”, “we”, “us” or “our”) respects your privacy and aims to handle personal information responsibly.

This Privacy Policy explains what information we may collect when you visit astraainterior.com, submit an enquiry, communicate with us by email, telephone or WhatsApp, or otherwise interact with our website and business.

By voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Depending on how you interact with us, we may collect information such as:

• Name
• Mobile or telephone number
• Email address
• Company or organisation name
• Project location
• Interior, furniture or project requirements
• Information submitted through contact or enquiry forms
• Information contained in emails, WhatsApp messages or other communications
• Floor plans, drawings, photographs, reference material or documents voluntarily shared with us
• Basic technical information such as IP address, browser type, device information, referring pages and server logs where generated automatically by our website or hosting infrastructure

Please provide only information reasonably relevant to your enquiry or project.

2. How We Use Information

We may use information provided to us for purposes including:

• Responding to enquiries
• Understanding project requirements
• Contacting you regarding your enquiry
• Preparing or coordinating quotations and proposals
• Arranging meetings or project discussions
• Communicating regarding prospective or existing work
• Providing customer support
• Maintaining appropriate business records
• Operating and securing our website
• Complying with applicable legal, accounting, tax or regulatory requirements

We do not intend to use personal information for unrelated purposes without an appropriate basis.

3. Contact Forms

When you submit a form on this website, the information entered may be transmitted to ASTRAA Interior and stored in our website, email or other business communication systems as reasonably necessary to respond to your enquiry.

Submitting an enquiry does not create a contractual relationship.

A project relationship arises only through appropriate written commercial documentation such as an accepted quotation, proposal, purchase order, work order or agreement.

4. Email, Telephone and WhatsApp

If you contact us by email, telephone or WhatsApp, we may retain relevant communication details and messages for enquiry handling and legitimate business records.

Our WhatsApp buttons and links direct users to a service operated independently of this website.

Use of WhatsApp is also subject to the privacy practices and terms of WhatsApp and its service providers.

5. Cookies and Similar Technologies

Our website may use cookies or similar technologies necessary for website functionality, security, forms, session handling, caching or performance.

At present, ASTRAA Interior does not intentionally use behavioural advertising or advertising-tracking cookies through this website.

If analytics, advertising pixels or other non-essential tracking technologies are introduced later, this policy and any required consent controls should be updated accordingly.

6. Sharing of Information

ASTRAA Interior does not sell personal information.

Information may be shared where reasonably necessary with parties such as:

• Website hosting or technical service providers
• Email or communication providers
• Professional advisers
• Contractors, suppliers or project partners where necessary for a relevant enquiry or project
• Government, regulatory, judicial or law-enforcement authorities where disclosure is required by applicable law

Service providers should use information only for the relevant operational or business purpose.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing business relationships, maintaining project records, resolving disputes and meeting applicable legal, accounting or tax requirements.

Information no longer reasonably required may be deleted, anonymised or securely archived as appropriate.

8. Data Security

We take reasonable organisational and technical measures intended to protect information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, electronic communication system or internet transmission can be guaranteed to be completely secure.

Users should avoid sending passwords, banking credentials or unnecessary sensitive information through ordinary enquiry forms or WhatsApp.

9. Your Information and Requests

Subject to applicable law, you may contact us regarding personal information you have provided, including requests relating to access, correction, updating or deletion.

Requests may be sent to enquiry@astraainterior.com.

We may request reasonable information to verify the identity of the person making the request before acting on it.

10. Withdrawal of Consent

Where processing is based on consent, you may request withdrawal of that consent by contacting enquiry@astraainterior.com.

Withdrawal may not affect processing already lawfully carried out and may not apply where retention or processing remains necessary for legal, contractual, accounting or other lawful purposes.

11. Third-Party Websites

Our website may contain links to third-party websites or platforms.

ASTRAA Interior does not control the privacy practices, security or content of independently operated third-party services.

Users should review the privacy policies of those services before providing personal information.

12. Children

This website is intended primarily for adults and business users seeking interior, furniture and related services.

We do not knowingly solicit personal information from children for commercial or marketing purposes.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology or applicable law.

The revised version will be published on this page with an updated date.

14. Privacy Contact